Deposit & Cancellation Policy
All bookings are subject to an advanced deposit of $65 to confirm and secure the booking.
This may be done by banking the required deposit to our bank account (at the bank or via internet banking) or providing us with Credit Card* details authorising us to process the deposit charge to your card* (this is done over the telephone). Your deposit however paid, is returned to you as a credit (to your individual game or towards the full game cost of the group, as you choose) on game day.
Once your deposit is paid, your booking is confirmed & secured. We then organise and mobilise our staff, including our Referees dedicated to your booking.
If you cancel your confirmed booking 48 hours or more prior to game day, we will refund your full deposit. (If you’d like to re-book for another date though, we’re happy to hold your deposit in credit towards that new booking)
If you cancel your confirmed booking within 24 hours prior to game day a cancellation and administration fee of $5 may be levied against your paid deposit, with the balance being refunded to you.
If you cancel your confirmed booking within 12 hours prior to game day a cancellation and administration fee of $15 may be levied against your paid deposit, with the balance being refunded to you.
If you cancel your game less than 12 hours before game day, or cancel on game day with or without notifying us, a cancellation and administration fee of $65 applies and your deposit is forfeit.
A cancellation is considered to have been made only once you have spoken to us directly or have emailed or texted us and have had a reply back from us. If you are contacting us to advise of a cancellation on a weekend day or on any day outside of office hours, please contact our mobile by direct call or text, to ensure we receive your cancellation notification. We do not recommend you leave voice mail messages for cancellations as we may not pick up the message in time.
Please note: the Cancellation Terms above refer to periods of time prior to the booked game day, not to the booked game time.
*Credit Card is defined as the Credit Card or Debit Card or Bartercard used to pay the deposit. All major cards are accepted: Visa, Mastercard, American Express, Diners Club, Bartercard New Zealand etc.
Don’t hesitate to call us if you require any clarification of these Terms & Conditions.
Phone: 0800 927 426
Mobile / Text: 021 321 228
We look forward to seeing you soon!